Help Centre

Help Centre

You will find answers to frequently asked questions here. If you don’t find your answer send us a message.

Table of contents

1.Setup your account

  • To start using Epsychonline, you’ll need to set up an account.
  • At the top of any page, click Sign up
  • When you create a new Epsychonline account with an email, and password, your password needs to be 8 characters or longer
  • Once you create your account, you can change your details at any time.

2.Change your account settings

To change your Epsychonline account settings:

  • Go to Epsychonline.com
  • Log into your account.
  • Go to your profile
  • Click on Settings.
  • Make the changes you want, then click Save.

3.Reset your password

  • If you’re remember your password:
    • Login to your account.
    • Go to your profile.
    • Click on Settings.
    • Change your password, by entering your new password twice. 

 

  • If you can’t remember your password:
    • Go to Epsychonline.com
    • Click on Login on the top Right hand corner of your screen. 
    • A popup will appear. Click on Reset Password
    • You will receive an email. 
    • Follow the instructions to reset your password.
    • If you haven’t received the email after a few minutes, check your spam folder.  
    • We recommend that you add [email protected] and [email protected] to your Contracts to make sure the passwords reset emails are correctly delivered.

4.Delete your Epsychonline account

  • When your profile is deleted all records are permanently removed. Deleting your account is irreversible. It is important to bear this in mind.
  • To delete your profile:
    • Login to your account.
    • Go to your profile.
    • Click on Settings.
    • From there click to delete your account.
    • You will need to enter your password to delete your account.

5.Payments for Courses

  • To learn about payment options, read Accepted Payment Methods
  • Course Prices:
    • Courses on Epsychonline are offered for a one-time payment that lasts for 90 days. 
    • We are pricing our 6 week courses at the same cost as a cup of tea/coffee & a sandwich in your country. We want to democratize mental health access. It is why our courses are offered in so many different languages. 
  • Payments in some regions may include a sales tax. Sales tax will be listed at checkout.
  • To see the course costs – visit each of the course homepages.

 

Transfer courses:
  • This is not allowed. Payments can’t be gifted or transferred across accounts. Courses can’t be transferred between accounts. Payments must be made using the same account you’ll use to take the course.

6.Accepted payment methods

  • You can make payments using either a Visa or Mastercard. You can make payments either using a credit card, debit card or prepaid card. 
  • You can also make payments using PayPal in certain regions.
  • There may also be specific payment options available in regions where the use of PayPal, Mastercard and Visa is not high. 
  • We don’t provide gift cards. 

7.Pricing variations

  • You may notice some variation in course pricing. This is normal and it happens for the following reasons:
  1. We adjust our prices based on the course value it provides. There are frequent updates done to the material. 
  2. Prices of courses may vary due to currency fluctuations and also changes to cost of living in your country. It is normal for course prices to move up and down. 
  3. We may offer discounted rates from time to time.
  • Clear transparent pricing: Prices are clearly displayed for each course. There will be no hidden charges on the part of Epsychonline. Please, however note that bank and payment companies may include costs with each transaction. 
  • Discounted rates. We may, at our discretion, offer discounted rates. Discounted access will be provided for a limited amount of time to a limited. There is no guarantee that a discounted rate will be offered.

8.Request a refund

  • You can’t get a refund for courses that you had paid for. Our courses are far cheaper than other education and healthcare platforms. Currently we are not able to process course refunds.

10.How do I view my billing history

  • Login to your account by clicking on the Login button and entering in your access details. 
  • Go into your account Settings.
  • Click on Payments 
  • From here, you should be able to click on View Receipt. There you will see all your Epsychonline purchases. 
  • You can also view your billing history from statements provided by your payment provider. 

11.Can I transfer my account?

  • Accounts can’t be transferred or given away to another person. 

12.Supported Browsers

  • To have an optimal experience we recommend using the latest versions of the Chrome browser on your device. If you are using an older version of chrome or another browser you may not be able to experience all the Epsychonline features. 

12.Create Content at Epsychonline

  • If you would like to create content with Epsychonline, reach out to us via email. [email protected]. We are looking to work with skilled psychologists and other mental health professionals. Send us your resume in your email.
  • You can also check out Careers page. There you will find more information about our team and our goals. 

14.How to contact Epsychonline

  • Before reaching out to us, try searching for your issue using our Help Centre. If you still need help you can contact us using either of these two options:
  1. Email. You can find us at [email protected]
  2. Webchat. If there are available agents and you are logged into your account you can contact them using the web chat icon. It is available on the bottom right hand corner.